Ditch Witch Outfitters help

Website Questions
For technical questions regarding this website (including but not limited to placing an order, merchandise or billing), please contact:

Toll-Free: 1-877-574-6765

Email: dwstore@heritageintegrated.com

Sizing: The manufacturer’s sizing charts are available on all garments and should be checked prior to placing any order to ensure proper sizing.

Note: Garment colors are represented as accurately as possible but may vary depending upon the settings of your computer monitor and/or printer.

Q&A

Q. What is your return policy? 
A. We urge all customers to review the sizing charts carefully prior to purchasing.  Stock items with corporate logos (if not worn, laundered, or used) can be returned within 30 days of purchase.  Customized items (with dealer logos or special decoration) cannot be returned or exchanged as these are custom embroidered.  Freight for returns or exchanges are to be paid by the customer. Any items with manufacturer defects will be replaced without any cost to the customer.

Q. How can I pay for my items?
A. You can pay by credit card. We accept VISA, Mastercard, Discover and American Express. (Charges will reflect “Heritage” on your billing statement). Please know that when entering and processing transactions all credit card information passes through encrypted secure means for your protection.

Q. If I have a question about my online order, what number do I call?
A. Please feel free to call us at 1-877-574-6765. If you have already placed an order, please have the order number ready.  You can also contact us at dwstore@heritageintegrated.com.


Q. How can I confirm my online order?
A. Once you have placed your order you will receive email confirmation. You can also view your orders by clicking “My Account”, then “Order Inquiry”, on the DWOutfitters site.

Q. After I place my order, when should I expect delivery?
A. Orders will be delivered within 2 weeks. Allow an extra 3-5 days for items customized with specific dealer logos. Customers will be notified of any back ordered items.

Q. Can I request items/colors that are not on the site?
A. Items shown on the DWOutfitters site are pre-approved items/colors. For additional products or colors not shown, please contact us at 877-574-6765 or dwstore@heritageintegrated.com.

Q. What happens if my item is out of stock? 
A. We make every effort to ensure that items are in stock. However, there are times when a color/size of an item is out of stock and we attempt to notify you as soon as possible. In the event an item is out of stock we will contact you and let you know any options available. These include: Substituting another color of the same style, refund on the item, or if we are aware of restocking dates you can choose to wait until the item is available.

Q. Can I choose what color the embroidery will be on the item I pick? 
A. No. All colors of embroidery have been pre-picked to create a standard appearance